Shipping policy

Thank you for shopping with us! We aim to provide the best shipping experience possible. Please review our policy below to understand how and when your order will be processed and delivered.

Order Processing Time

  • Orders are processed within 1–3 business days.

  • Orders are not processed or shipped on weekends or public holidays.

  • During high-volume periods, processing times may be slightly delayed. If this happens, we will notify you by email.

Shipping Time

  • We currently only ship Australia-wide.

  • After your order has been processed, it will be shipped and is expected to arrive within 5–12 business days.

  • Delivery times may vary depending on your location within Australia and other factors outside our control (e.g., postal delays, weather events, or peak periods).

Shipping Rates

  • Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number.

  • You can use this number to track the status of your shipment.

Contact Us

If you have any questions about your order, please reach out to us at lunava.com.au@gmail.com. Our team is here to help!